Privacy Policy
Last Updated: April 28th, 2026
New Bloom ADHD Coaching ("we," "us," or "our") is committed to protecting the privacy of everyone who visits our website or engages with our coaching services.
Overview
This Privacy Policy explains what personal information we collect, how we use it, when we share it, and what choices you have. By using our website or services, you agree to the practices described here.
We encourage you to read this policy in full. If you have any questions, please reach out — we're here to help.
Information we collect
We collect information in two ways: information you give us directly, and information collected automatically when you use our website.
Information you provide directly:
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Your name, email address and other contact information you share on contact, intake and/or booking forms.
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Any information collected in an intake form.
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Payment details processed through our secure third-party payment provider.
Information collected automatically:
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IP address and general geographic location.
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Browser type, device type, and operating system.
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Pages visited, time on site, and referral sources
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Cookies and similar tracking technologies (see the Cookies section below)
How we use your information
We use the information we collect for the following purposes:
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To provide, schedule, and improve our ADHD coaching services
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To respond to inquiries and communicate with you about your coaching
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To send appointment reminders, session follow-ups, and relevant resources
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To process payments and maintain billing records
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To send occasional newsletters or updates — only with your consent
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To analyze website traffic and improve user experience
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To comply with legal obligations
We will never use your personal information for purposes incompatible with the above without your explicit consent.
Sharing & disclosure
We do not sell, rent, or trade your personal information. We may share it only in limited circumstances:
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Service providers: Trusted third-party tools we use to operate our services (e.g., scheduling software, email platforms, payment processors). These parties are contractually obligated to protect your information.
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Legal requirements: If required by law, court order, or government authority, we may be compelled to disclose certain information.
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Safety: If we believe disclosure is necessary to prevent harm to you or others, we may share relevant information with appropriate parties.
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Business transfers: In the event of a merger or sale of our business, your information may be transferred as part of that transaction. You will be notified in advance.
Please note that ADHD coaching is not a medical or therapeutic service and is not subject to HIPAA protections. However, we treat all personal information with the utmost discretion and respect.
Cookies & tracking
Our website uses cookies (small text files stored on your device) to improve functionality and understand how visitors use our site.
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Essential cookies: Necessary for the website to function (e.g., session management).
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Analytics cookies: Help us understand visitor behavior so we can improve our site (e.g., Google Analytics). Data is anonymized and aggregated.
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Marketing cookies: Used only if you have opted in, to show relevant content or ads.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. You may also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Data retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law.
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Active client records are kept for the duration of our coaching relationship plus up to 3 years after.
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Billing and financial records are retained for 7 years in accordance with tax regulations.
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Email correspondence is retained for up to 2 years unless you request deletion sooner.
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Analytics data is retained in aggregate, anonymized form indefinitely.
When information is no longer needed, we securely delete or anonymize it.
Your rights
You have meaningful rights regarding your personal information. Depending on your location (including Canadian residents under PIPEDA), you may have the right to:
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Access the personal information we hold about you
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Correct inaccurate or incomplete information
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Request deletion of your data (subject to legal and contractual obligations)
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Withdraw consent for communications at any time
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File a complaint with a relevant data protection authority
To exercise any of these rights, simply contact us using the details below. We will respond within 1-5 business days.
Policy changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:
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The "Last updated" date at the top of this page will be revised.
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For significant changes, we will notify active clients by email before the changes take effect.
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Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please get in touch:
Website: www.newbloomadhdcoaching.com
Email: zoelewiscoaching@gmail.com
We will respond in 1-5 business days.